Etihad Airways was established by Royal (Amiri) Decree in July 2003. It commenced operations in November 2003 and has developed into one of the fastest growing airlines in the history of commercial aviation.
»Head of Guest
Defining a suite of competitive products and services for major customer segments of Etihad, that differentiate and position Etihad brand.
Definition of service design and presentation / delivery requirements for all customer facing staff in airports and on board the aircraft, to deliver the brand.
Define the Duty Free range and achieve the agreed Duty Free revenue targets.