»Coordinator Local Voice & Data Services
Maintains record of monthly invoices received from operators for the services and prepares query for missing invoices
Analyses the traffic, checks rates in incoming and outgoing from Interconnection ----Agreement/ TRA price Determinations or agreements with the operators
Generate/ check reports from INTEC system and prepare other analysis /reports
Processes queries in the invoices for rates and short/missing traffic credits
Analyses incoming and outgoing invoices and input in ERP AP & AR system
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»Manager Retail Sales Management
Deliver Retail sales Management team projects.
Agree KPI’s & objectives with direct line manager & deliver results. Review monthly with direct line manager. Agree strengths & weaknesses & work on areas to develop.
Manage project budgets, ensuring all deliverables are met & mapped against KPI’s. Ensure necessary agreed training is adopted & applied to increase own performance.
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»Manager/Channel Communication
Accountable for stakeholder management across the organization for the successful delivery of channel communications within sales.
Ensuring complex messages for both training & communication are developed into simple, easy to deliver messages, with easily understood content.
Developing & continuously improving a communications process that allows visibility of topics, content, timing & effectiveness & ultimately, an improved customer experience.
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»Director Sales Supply Management
Management of packaged SIMs and numbers assignment to ensure timely availability of required stock across all sales channels.
Device inventory management to retail locations and indirect channel partners.
Scratch card/e-voucher inventory management.
POS material inventory management.
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»Director Channel Systems Development
Identify specific key result areas where improved systems and tools will deliver the highest benefit to Etisalat, making use of cross channel synergies to maximize benefits & create consistency of approach wherever appropriate.
Identify areas of best practice, both within the telecoms industry & externally, to support best choice of solutions.
Prioritise projects to ensure areas of maximum benefit in customer experience, resource efficiencies, ease of use & brand perception are delivered first.
Manage stakeholders within the business to ensure the above projects are developed & executed accurately, efficiently, within budget & on time.
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