»MANAGER - CALL CENTER
Job Description
• The role is accountable for providing day-to-day functional leadership within the call centre which
requires an understanding of technical skill responsibilities
• Develop, lead and motivate employees to deliver outstanding customer service, customer satisfaction and accuracy
• Responsible for achieving measurable results on time and on budget
• Ensure effective development and implementation of change initiatives to improve and maximize customer satisfaction
• Maintain and improve call center operations by monitoring system performance, identifying and
resolving problems
Requirements
• Bachelor's Degree
• MBA degree strongly preferred
• Fluent Arabic and English verbal and written
communication skills
• Ability to foster relationships and build teams
• Good problem-solving skills
• Minimum 10 years of experience in a call centre environment with minimum 5 years at Managerial LevelPlease send your CV and supporting documents to: careers@menatelecom.com (Ref: CC100-2015)
» MANAGER - CUSTOMER SERVICE
Job Description
• The role is to support the retail staff team and drive sales growth by implementing a sales plan to
each employee
• Implement a consistent and clear vision of the Customer Service structure to enable continuous
growth and development
• Continuous training for the Customer Service team ensuring they have full and up to date knowledge of both the product and best Customer Service practice
• Review current Customer Service processes, challenge and suggest improvements where necessary
• Ensure that each branch is functioning in an efficient way
• Ensure that customer complaints are handled efficiently and effectively and maintain highest
customer satisfaction level
Requirements
• Bachelor's Degree
• MBA degree strongly preferred
• Excellent communication and interpersonal skills
• A good understanding of the needs of customers
• Strong motivational skills
• Good planning and organizational skills
• Good problem-solving skills
• Minimum 10 years of experience in a customer service environment with minimum 5 years at
Managerial Level
Please send your CV and supporting documents to: careers@menatelecom.com (Ref: CS101-2015)
» CORPORATE SALES
Job Description
• The role is developing and implementing a suitable sales strategy for achieving business plan
objectives
• Drive business growth through the delivery of sales and revenue by meeting sales targets set by
management
• Responsible for customer retention
• Ensure that customer complaints are handled efficiently and effectively
• Prepare sales activities reports to be submitted to the management on both daily and weekly basis
• Manage any other activities required to ensure that the business has an effective sales team which
makes a maximum and positive impact on the business
Please send your CV and supporting documents to: careers@menatelecom.com (Ref: SM102-2015)
» JUNIOR LEGAL COUNSEL
Job Description
• The role is to provide a professional legal and regulatory advisory service to the business
• Handing all aspects of commercial and contract law
• Participate in contractual negotiations and working with external counsel when necessary
• Review of contracts and manage day to day legal paperwork of the business
• Advise on contracts, business agreements, terms and conditions and other legal documents
• Advise on telecommunications regulation and applicable legislation
• Represent the business with the Telecommunications Regulatory Authority (TRA) as and when necessary
• Proactively review operational processes to identify legal and regulatory issues and advise on
acceptable and effective solutions
• Keep up to date with developments and changes in the law and the regulatory environment in the
Kingdom of Bahrain and internationally.
Requirements
• Bachelor Degree in Law
• Demonstrate a strong set of general legal skills
• Outstanding Arabic and English verbal and written communication skills
Please send your CV and supporting documents to:
careers@menatelecom.com (Ref: LC103-2015)
